Shipping & Returns
We are multi-tasking mamas, growing our tea brand amidst the chaos of newborns, and toddler tantrums. Please feel free to contact us via email for the fastest response.
Costs and when to expect to receive your purchase
For standard web orders within the UK, we ship with Royal Mail 2nd class.
Next day delivery is shipped with the courier service DPD. (Orders must be received before midday Monday - Friday)
For International Shipping we ship with Royal Mail, and at present, tracking is not available. Customers are responsible for any taxes and duties that local markets charge, we cannot accept responsibility for this.
We currently are not shipping to EU member states except Germany, France, Sweden, Ireland and the Netherlands, though contact us and we can direct you to local stockists. This may change in future.
We process orders Monday - Friday, excluding bank holidays.
| UK Domestic Shipping | Shipping To | Cost | Timeframe |
| Under £20.00 | UK | £3.99 | 2-5 business days |
| Over £20.00 | UK | FREE | 2-5 business days |
| UK Next Business Day Delivery (must order by midday Monday - Friday) |
UK | £8.99 | Delivered next working day |
| International Shipping From the UK |
Shipping To | Cost | Timeframe |
| Standard International Shipping | Netherlands | From €12.00 | Royal Mail aims to deliver within 6 working days. Due to customs it may take up to 14 working days. |
| Standard International Shipping | USA |
$18.00 - $50.00 (weight calculated at check out).Free delivery on all orders over $50 |
7-14 business days |
| Standard International Shipping | Asia | £35.00 - £100.00 (weight calculated at check out) | 7-14 business days |
| Standard International Shipping | Australia/NZ | $10.00 for orders up to $50, free delivery above this value. | 2-5 business days |
| Standard International Shipping | Africa | £15.00 - £80.00 | 7-14 business days |
| Standard International Shipping | UAE | £30.00 | 7-14 business days |
Returns and Refunds
We understand that sometimes things just don’t go as planned. If you’d like to return or refund an item, please email us at: contact@hotteamama.com and include your order number - we may be able to help resolve the issue before you send anything back.
If your item is unopened, unused, and in its original condition, you can return it within 30 days of dispatch, for either a replacement blend or a full refund of the product cost. Please note that initial shipping fees are non-refundable.
Before posting your return, drop us a quick email so we know to expect it. Make sure your package is securely wrapped to avoid damage in transit, and include your name and order number inside the parcel.
Please send all returns to:
HotTea Mama Returns
Office 2, Wychwood House,
Unit 12 Long Hanborough Business Park,
Oxford, OX29 8LH, UK
If you have any issues or questions, please email us at contact@hotteamama.com, and let us know how we can help.