Shipping & Returns

We are two multi-tasking Mamas, building our yummy tea brand amidst the chaos of newborns and toddler tantrums. Please feel free to contact us via email for the fastest response. 

Costs and when to expect to receive your purchase

For standard web orders within the UK, we ship with Royal Mail 2nd class. 

Next day delivery is shipped with the courier service DPD.

For International Shipping we ship with Royal Mail, and at present, tracking is not available.

UK Domestic Shipping Shipping To Cost Timeframe
Under £18.00 UK £3.50 2-5 business days
Over £18.00 UK FREE 2-5 business days
UK Next Business Day Delivery
(must order by midday)
UK £8.50 delivered by 1pm the next day
UK Next Business Day Delivery (for a Saturday must order by 11am Friday) UK £8.50 delivered by 1pm the next day
International Shipping
From the UK
Shipping To Cost Timeframe
Standard International Shipping EU £12.00 2-5 business days
Standard International Shipping USA /Canada £14.00 7-14 business days
Standard International Shipping Asia £20.00 7-14 business days
Standard International Shipping Australia/NZ £6.00 2-5 business days
Standard International Shipping Africa £30.00 7-14 business days
Standard International Shipping UAE £30.00 7-14 business days
Standard International Shipping Rest of World £20.00 7-14 business days

 

Returns and Refunds

We understand that sometimes things need to be returned or refunded. Firstly, please contact us by email incase we can help you solve the issue, and please quote your order number when doing so.

If it is within 30 days since date of dispatch, and it is unopened and in as new condition, we will accept the return of an item to us and we will issue you with a replacement blend, or a full refund of the cost of the item. Please contact us to give us a heads up. Please note, that we will not be unable to refund your initial shipping costs.

When sending returns please be careful to package your return well, so it won’t be damaged in transit, and please email us at contact@hotteamama.com so we know to expect it. 

Please send all returns to:

HotTea Mama Returns

The Barn

Upper Brockington

Bredenbury, Bromyard

Herefordshire

HR7 4TH

UK

 

For any issues please contact us via +44 (0) 1865 589 810 or contact@hotteamama.com and let us know how we can help you out.