Terms & Conditions
General online terms and conditions
- use of website
- pricing, description and product information
- placing an order and order acceptance
- cancellations and returns
- refunds and exchanges
- promotions and discounts
- website changes and updates
- intellectual property and copyright
- governing laws
- company details
Use of the Website
To register with www.hotteamama.com and purchase goods from our website, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to:- decline a new customer registration or suspend a customer's account at any time and at our sole discretion- in our absolute discretion, to terminate your access to all or part of the services with or without notice- in our absolute discretion, to discontinue the website or services, or any part thereof, at any time, with or without notice
Goods are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Orders that include sale items may be sent incomplete if certain sale lines are out of stock. Your card will be refunded and you will be notified as above.
Pricing, Description and Product Information
The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge), except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled. The prices quoted on this website apply only to products sold via this website. Where the same products are available via another stockist different prices may apply. All prices are shown in £ sterling and include VAT where applicable (no VAT on tea). Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time when the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order. Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.
Placing an Order and Order Acceptance
The Order Acknowledgement email and order number are our confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it. Our carrier will make every reasonable effort to contact you to make delivery, but, if they are unable to do so, then your order will be cancelled and payment refunded to your card.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed and your credit rating will be unaffected.
Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of, the item passes to you. For specific delivery options, including international order delivery, please read our delivery section. Please note that working days for us are Monday - Friday and do not include national UK bank holidays.
We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of HotTea Mama. Please contact HotTea Mama by email firstname.lastname@example.org or call +44 (0)1865 589 810 for information about returning items to us. All returned items must be sent to HotTea Mama, 19 Isis Close, Long Hanborough, OX298JN.
Refunds and Exchanges
All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. In the event that HotTea Mama is unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. On faulty products we reserve the right to offer a replacement item of similar or equal value.
Promotions and Discounts
In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on the basket page. HotTea Mama cannot be held liable for not discounting the order if a valid code has not been entered. If placing an order by telephone you must quote the promotion code before placing your order. Promotions and promotion codes are subject to the terms and conditions specified by HotTea Mama at the point of purchase. Only one code can be used per order.
Please note; all existing discounts and deals, bundles and offers are excluded from further discount. Discount codes will not apply to any existing offers or promotions.
WebsiteChanges and Update
Intellectual Property and Copyright
The content of the www.HotTeaMama.com website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from HotTea Mama.
This website and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
You agree to indemnify and hold HotTea Mama harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the HotTea Mama website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.
The contract between you and HotTea Mama under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.
Registered office: HotTea Mama, 19 Isis Close, Long Hanborough, OX298JN, UK. Company registration number: 10628743
When you shop on our website, we may collect the personal information you input when you are placing your order. This information may consist of: name, address, phone number, delivery address, email address, credit card details and details of the items you have ordered. We use this information in a number of ways:
- to ensure the smooth processing & delivery of your order, or to contact you if there is a problem with your order
- to allow us to make any subsequent visits you may make to our website, as easy as possible, meaning you don't have to resubmit certain information each time you shop with us
- to occasionally contact you, should we have any offers or information related to the goods you have previously purchased with us
- to profile our customer database to help us improve our service and product range, and to help us attract similar customers; this may involve working with third party analysis companies
Our customer's privacy is of the utmost importance to us, and we will never release your details to third party organisations for the purpose of marketing or communications without your prior agreement. HotTea Mama operates a positive OPT IN option for anyone choosing to receive marketing information from carefully selected third parties. We will occasionally contact you via email or mail about HotTea Mama products and services that we believe would be of interest and benefit to you, based on your previous activity on our website. If you would prefer not to receive this information, you can OPT OUT at any time by visiting your account pages. HotTea Mama strictly comply with the requirements laid down by the Data Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date, and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by calling us on 020 8568 1313. You can amend your personal account details by visiting your account pages.
HotTea Mama use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards. Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page your using is secure as the letters 'https' will replace 'http' in the browser address window. You will also notice a yellow padlock appear, either next to your browser address window or at the bottom of your browser window.
We are a team of 2 (plus 4 kids!) and we’ll do our very best to get back to you as quickly as possible.
Call us on: +44 (0)1865 589 810 ( Mon-Fri 0900-1730 )
Email on: email@example.com