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Shipping & Returns

We are two multi-tasking Mamas, building our yummy tea brand amidst the chaos of newborns and toddler tantrums. Please feel free to contact us via email or instagram for the fastest response. 

Costs and when to expect to receive your purchase

For standard web orders within the UK, we ship with Royal Mail.

For International Shipping we ship with the courier service DPD, and all parcels are tracked.

UK Domestic Shipping Shipping To Cost Timeframe
Under £18.00 UK £3.50 2-5 business days
Over £18.00 UK FREE 2-5 business days
UK Next Business Day Delivery
(must order by midday)
UK £8.50 delivered by 1pm the next day
UK Next Business Day Delivery (for a Saturday must order by 11am Friday) UK £8.50 delivered by 1pm the next day
International Shipping
From the UK
Shipping To Cost Timeframe
Standard International Shipping EU £12.00 2-5 business days
Standard International Shipping USA /Canada £14.00 7-14 business days
Standard International Shipping Asia £20.00 7-14 business days
Standard International Shipping Australia/NZ £6.00 2-5 business days
Standard International Shipping Africa £30.00 7-14 business days
Standard International Shipping UAE £30.00 7-14 business days
Standard International Shipping Rest of World £20.00 7-14 business days


Please be aware we are unable to refund your initial shipping costs. If it is within 30 days since date of dispatch, and it is unopened and in as new condition, you can return the item to us and we will issue you with a replacement blend, or a full refund of the cost of the item. Please contact us to give us a heads up. 

Returns

We cannot cover the return cost of postage.

When sending returns please be careful to package your return well, so it won’t be damaged in transit.

Send all returns to:

HotTea Mama Returns

The Barn

Upper Brockington

Bredenbury, Bromyard

Herefordshire

HR7 4TH

UK

Any issues please contact us via +44 (0) 1865 589 810 or

Contact@HotTeaMama.com and let us know how we can help you out.

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