Shipping & Returns
We are two multi-tasking Mamas, building our yummy tea brand amidst the chaos of newborns and toddler tantrums. Please feel free to contact us via email or instagram for the fastest response.
Costs and when to expect to receive your purchase
For standard web orders within the UK, we ship with Royal Mail.
Next day delivery is shipped with the courier service DPD.
For International Shipping we ship with Royal Mail, and at present, tracking is not available.
|UK Domestic Shipping||Shipping To||Cost||Timeframe|
|Under £18.00||UK||£3.50||2-5 business days|
|Over £18.00||UK||FREE||2-5 business days|
|UK Next Business Day Delivery
(must order by midday)
|UK||£8.50||delivered by 1pm the next day|
|UK Next Business Day Delivery (for a Saturday must order by 11am Friday)||UK||£8.50||delivered by 1pm the next day|
From the UK
|Standard International Shipping||EU||£12.00||2-5 business days|
|Standard International Shipping||USA /Canada||£14.00||7-14 business days|
|Standard International Shipping||Asia||£20.00||7-14 business days|
|Standard International Shipping||Australia/NZ||£6.00||2-5 business days|
|Standard International Shipping||Africa||£30.00||7-14 business days|
|Standard International Shipping||UAE||£30.00||7-14 business days|
|Standard International Shipping||Rest of World||£20.00||7-14 business days|
Please be aware we are unable to refund your initial shipping costs. If it is within 30 days since date of dispatch, and it is unopened and in as new condition, you can return the item to us and we will issue you with a replacement blend, or a full refund of the cost of the item. Please contact us to give us a heads up.
We cannot cover the return cost of postage.
When sending returns please be careful to package your return well, so it won’t be damaged in transit.
Send all returns to:
HotTea Mama Returns
Any issues please contact us via +44 (0) 1865 589 810 or
Contact@HotTeaMama.com and let us know how we can help you out.