Shipping & Returns

We are two multi-tasking Mamas, building our yummy tea brand amidst the chaos of newborns and toddler tantrums. As a result we can’t offer the speed of an Amazon Prime purchase, but we do offer decent turnarounds and hope to improve on this as we grow and grow, and grow.

Costs and when to expect to receive your purchase

For UK shipping we ship with Royal Mail.

For International Shipping we ship with Landmark Global Shipping, and all parcels are tracked.

 

UK Domestic Shipping Shipping To Cost Timeframe
Under £18.00 UK £3.5 2-5 business days
Over £18.00 UK FREE 2-5 business days
UK Next Day Delivery
(must order by 11am)
UK £8.00 delivered by 1pm the next day
UK Next Day Delivery (for a Saturday must order by 11am Friday) UK £11.00 delivered by 1pm the next day
International Shipping
From the UK
Shipping To Cost Timeframe
Standard International Shipping EU £12.00 2-5 business days
Standard International Shipping USA /Canada £14.00 7-14 business days
Standard International Shipping Asia £20.00 7-14 business days
Standard International Shipping Australia/NZ £15.00 7-14 business days
Standard International Shipping Africa £30.00 7-14 business days
Standard International Shipping UAE £30.00 7-14 business days
Standard International Shipping Rest of World £20.00 7-14 business days


Please be aware we are unable to refund your initial shipping costs. If it is within 30 days since date of dispatch, and it is unopened and in as new condition, you can return the item to us and we will issue you with a replacement blend, or a full refund of the cost of the item.

Returns

We cannot cover the return cost of postage.

When sending returns please be careful to package your return well, so it won’t be damaged in transit.

Send all returns to:

HotTea Mama Returns

19 Isis Close

Long Hanborough

Witney

OX29 8JN

UK

Any issues please contact us via+44 (0) 1865 589 810 or

Contact@HotTeaMama.com and let us know how we can help you out.

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