Shipping & Returns
We are two multi-tasking Mamas, building our yummy tea brand amidst the chaos of newborns and toddler tantrums. As a result we can’t offer the speed of an Amazon Prime purchase, but we do offer decent turnarounds and hope to improve on this as we grow and grow, and grow.
Costs and when to expect to receive your purchase
For UK shipping we ship with Royal Mail.
For International Shipping we ship with Landmark Global Shipping, and all parcels are tracked.
|UK Domestic Shipping||Shipping To||Cost||Timeframe|
|Under £18.00||UK||£3.5||2-5 business days|
|Over £18.00||UK||FREE||2-5 business days|
|UK Next Day Delivery
(must order by 11am)
|UK||£8.00||delivered by 1pm the next day|
|UK Next Day Delivery (for a Saturday must order by 11am Friday)||UK||£11.00||delivered by 1pm the next day|
From the UK
|Standard International Shipping||EU||£12.00||2-5 business days|
|Standard International Shipping||USA /Canada||£14.00||7-14 business days|
|Standard International Shipping||Asia||£20.00||7-14 business days|
|Standard International Shipping||Australia/NZ||£15.00||7-14 business days|
|Standard International Shipping||Africa||£30.00||7-14 business days|
|Standard International Shipping||UAE||£30.00||7-14 business days|
|Standard International Shipping||Rest of World||£20.00||7-14 business days|
Please be aware we are unable to refund your initial shipping costs. If it is within 30 days since date of dispatch, and it is unopened and in as new condition, you can return the item to us and we will issue you with a replacement blend, or a full refund of the cost of the item.
We cannot cover the return cost of postage.
When sending returns please be careful to package your return well, so it won’t be damaged in transit.
Send all returns to:
HotTea Mama Returns
19 Isis Close
Any issues please contact us via+44 (0) 1865 589 810 or
Contact@HotTeaMama.com and let us know how we can help you out.